ViTel Health

Process RMA for a Patient

Updated on

1. Health Coach Requests to have patient devices returned.

Enter onto Spreadsheet

2. RMA Admin Contacts Patient

  1. Contact Patient
  2. Create and Send Shipping Label
  3. Updates Spreadsheet

3. RMA Inventory Associate Picks up devices

  1. Pickup at post office
  2. Update Trello
  3. Add to Inventory

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