1. Log In to Your Admin Account
- Click on the My Admin Settings Tab
- Select Search Users in the drop down menu
2. Search for user
Search for user by:
- User's Role
- Employer
- First or Last Name
3. Select User
4. Change the Username or the Email Address
- Add the inactive notation in the Username and
- Delete the email address
5. Click on the SUBMIT button to confirm
Unchecking the Active checkbox only stops any monthly charges and prevents the provider from viewing the patient records. Unless the username is changed and the password is deleted, it still allows the user to log in and access their account with full functionality.
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