ViTel Health

Return New/Unopened RPM Equipment to Tenovi as a Health Coach

Updated on

1. Log in to your Tenovi account.

2. Go to Client Special Orders

3. Click Order Supplies

Select Supply Type:

  • Return Label - Emailed (If patient has an email)
  • Return Label (If patient does not have an email)

4. Fill out the following information:

  • Shipping Name (Patient's Full Name)
  • Shipping Address (Patient's Address)
  • City
  • State
  • Zip Code
  • Order Notes:
    For Credit: New equipment Return: (insert list of equipment)
    Please send return label for this pt to return the equipment above to Tenovi for credit.
    Pt Number: (insert pt's number)
  • Notify Emails (comma separated) (Patient's email and YOURS. If patient does not have an email, still input yours)

Then Click Request Supplies

Once you have clicked Request Supplies, the page will refresh and your Order information will show in Special Order Tracker with your Order # and details in Pending/Requests

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