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Manual for HealthCare Coaches
VH Dashboard 5
Tenovi Devices 9
- Refill Test Strips & Lancets for Tenovi Glucometer
- Order Batteries for RPM Devices
- Order Batteries for RPM Devices when Unavailable on Tenovi Website
- How to Login to Tenovi
- Order Refills or Replacements Supplies for RPM Devices
- Relink/Reconnect Devices to a Patient on Tenovi as a Health Coach
- Order Additional Devices for a patient in Tenovi
- Confirm a Patient's Readings Timestamp and/or Created Date & Time via Tenovi as a Health Coach
- Connect Gateway ID to devices on the Dashboard
Processes for Health Coaches 2
Ring Central 6
- Forward calls to another VH employee for a period of time on Ring Central
- Forward calls to HealthCare Coach starting today on Ring Central
- Stop Forwarding calls on Ring Central
- Forward calls to HealthCare Coach for a period of time on Ring Central
- Forward calls to Temporary voicemail while Out of Office
- Set Up Auto Reply Text Messages on Ring Central when off work for 2 or more days as a Health Coach
Uncategorized Articles 12
- Return RPM Equipment as a Health Coach
- Return New/Unopened RPM Equipment to Tenovi as a Health Coach
- Return Opened/Used RPM Equipment as a Health Coach
- Locate Documents, Sheets, Google Drive, FAQ, etc for Health Coaches
- Return Unopened RPM Equipment as a Health Coach
- Login to Demo/Staging VH Dashboard as a Health Coach
- Download Monthly RPM Reports from the Dashboard
- Download Monthly CCM Reports from the Dashboard
- Upload RPM/CCM Reports on Practice Fusion
- Place RPM Equipment as Lost a Health Coach
- Create an Automated Out of Office Reply Email
- Forward Email to another VH employee
Health Coach Training 11
- Create/Copy My Work Activity Log (Time card) Sheet
- Login to VH Dashboard as a Health Coach
- Tenovi Video Links
- Login to Tenovi
- ViTel Health Video Links
- Create Signature in ViTel Health Email as a Health Coach
- Record a Voicemail Greeting on Ring Central
- Send a test SMS to Annabelle via Dashboard
- Locate my RC JWT as a Health Coach
- Sign Employee Handbook as a Health Coach
- Add or Edit Working Hours on Google Calendar as a Health Coach
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